Return and Refund Policy for Personalized Elixix Card - Compliance with European Regulations
We are dedicated to offering excellent products and impeccable services to our customers. If you encounter a problem with your Personalized Elixix Card, we are here to assist you, in compliance with European consumer protection regulations. Our return and refund policy for Personalized Cards is as follows:
Right of Withdrawal: In accordance with European regulations, you have the right to withdraw from the purchase of your Personalized Elixix Card within 14 days from the delivery date, without the need to provide a reason.
Return Procedure: To exercise the right of withdrawal, contact us within 14 days of delivery. Subsequently, you have a further 14 days to return your Personalized Elixix Card. Please ensure the card is returned in the same condition it was received.
Malfunction: If your Personalized Elixix Card experiences a malfunction within the warranty period, please contact us immediately. You will have to return the defective card, and we will cover the return shipping costs, replacing it with a new working one.
Refund Times: In case of return of the Personalized Card due to withdrawal or malfunction, we will refund the total amount, including the original shipping costs, within 14 days of receiving the returned card.
Product Conditions: Your Personalized Elixix Card must be returned in its original condition, including the original packaging and any accessories provided.
Contact Us: To request a return, exchange, or obtain further details on our return and refund policy, contact us via email at info@momo-int.com.
We are committed to ensuring your satisfaction with your Personalized Elixix Card and to complying with European consumer protection laws to ensure a positive shopping experience.