ELIXIX BLACK

Return and Refund Policy for Elixix Black - Compliance with European Regulations

We are committed to providing our customers with high quality products and exceptional services. If, however, you should experience a malfunction with your Elixix Black Card, we are here to help you in accordance with European consumer protection regulations. Our return and refund policy is as follows:

• Right of Withdrawal: According to European regulations, you have the right to withdraw from the purchase of your Elixix Black Card within 14 days from the delivery date without having to provide a reason.

• Return Procedure: If you wish to exercise your right of withdrawal, please contact us within the period of 14 days from the delivery date. Thereafter, you have an additional 14 days to return your Elixix Black Card. The card must be returned in the same condition in which it was received.

• Malfunction: In the event that your Elixix Black Card experiences a malfunction within the warranty period, please contact us immediately. It will be necessary to return the non-functional card. We will cover the return shipping costs and replace your card with a new working one.

• Refund Period: In case of return of the Elixix Black Card following a return or due to a malfunction, we will refund you the total amount paid, including the original shipping costs, within 14 days of receiving the returned card.

• Product Condition: The Elixix Black Card must be returned in its original condition, including the original packaging and any accessories provided.

• Contact Us: To request a return, replacement, or for further details on our return and refund policy, please contact us via email at info@momo-int.com.

We are committed to ensuring your satisfaction with your Elixix Black Card and adhering to European consumer protection laws to ensure a positive shopping experience.

Shipping Information

We are happy that you have chosen Elixix for your Elixix Black Card, and we would like to give you all the necessary information regarding shipping.

Shipping Times: Once you have placed your order, your Elixix Black Card will be carefully prepared and shipped on working days depending on the shipping you choose during the payment phase before processing the order. We will provide you with a tracking number to track the status of your shipment.

Shipping Destinations: We ship all over the world. Please check availability in your areas before placing your order.

Shipping Costs: Shipping costs vary depending on the destination and the shipping options selected at the time of ordering. You will find details regarding shipping costs during the checkout process before confirming your order.

Tracking Service: To track your shipment, we will provide you with a tracking number once your order has shipped. This will allow you to track the shipment and have an accurate estimate of the delivery date.

Safe Delivery: We are committed to ensuring that your Elixix Black Card arrives safely and intact. We use reliable shipping services and protective packaging to minimize the risk of damage during transit.

Customer Service: If you have any questions or concerns about shipping or the progress of your order, please do not hesitate to contact our customer service. We are here to help you and ensure your order is handled as best as possible.

Thank you for choosing Elixix. We are sure that you will love your Elixix Black Card and we will do our best to ensure that you receive it as quickly as possible and in perfect condition.